We want you to feel that you know there is someone available to help with both simple and complicated issues.
Support goes beyond hardware problems and failures. Each customer is important to us, and as such we endeavor to resolve all issues you encounter (hardware or software), or refer you to the correct resource for help in resolving the issue.
If this is your first time using the Help Desk system, please take a few moments to completely fill out the registration form. Enter all of the information, otherwise your support request may not be received by the Help Desk technicians, and you may not receive our reply.
Be sure to monitor your email. You will receive an e-mail message when you create a new ticket and every time we update it. Each e-mail will contain a link to your Help Desk Problem. Click the link to update the problem. Do not reply to the e-mail, as it is only an automated notification message.
Provide a useful description of your problem. Each case requires a subject and a description. It helps us to give you a fast and accurate response to your problem.