Help Desk

Please fill in the form information completely.

Ticket#:

What is the name of your medical practice?

Practice Name (required)

Point of Contact Info

First Name (required)
Last Name (required)
Phone (required)
Email (required)

Problem Details

Is the speed problem affecting all users in your medical practice, just some, or just you? (required)
Is the problem affecting just your wireless computers, your wired computers, or both? (required)
When it happens, does it cause slowness or freezing for all users at the same time, or it is different users at different times? (required)
When the system is going slow and you click something, how long does it take to come up? (required)
When there are periods of slowness, how long does it last? (required)
Does it happen worse during any particular time of day (for example, always between 3:00 and 4:30 pm) or is it random and intermittent? (required)
Does it seem to affect certain parts of the eCW product worse than others, such as when working with scanned documents or medications, or is it all parts of the software? (required)
Which access methods are slow? (required)
Have you reported this problem before? (required)
Does your office use a Voice over IP (VoIP) phone system? (required)
Does anyone in your office scan large multi-page documents? (required)
Does anyone in your office scan documents in color? (required)
Who is your Internet Service Provider (ISP)? (required)